Privacy Policy

Flight Level Co Privacy Policy.
Last updated: 01/08/2024

This document outlines how we collect, use, and protect your personal information when you visit our online store at flightlevelco.com. Your privacy is important to us, and we are committed to ensuring your data is handled responsibly and securely.

1. How We Collect and Use Your Personal Information

During your interaction with our website, we collect and store various pieces of information to enhance your shopping experience and improve our services.

What we collect and store:

While you visit our site, we track:

  • Products you’ve viewed: to show you recently viewed products
  • Location, IP address, and browser type: for purposes like estimating taxes and shipping
  • Shipping address: to estimate shipping costs before placing an order and to facilitate order delivery

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

When you purchase from us:

We ask for information, such as your name, billing address, shipping address, email address, phone number and credit card/payment details. We use this information to:

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

If you create an account, we store your name, address, email, and phone number to streamline the checkout process for future orders.

We generally store information about you for as long as needed, for which we collect and use it, and we are not legally required to continue keeping it. For example, order information is stored for tax and accounting purposes, including your name, email address, and billing and shipping addresses. We also store comments or reviews if you choose to leave them.

2. Consent: How Do You Get My Consent?

By providing personal information during the checkout process, verifying your credit card, placing an order, or arranging for delivery or return, you imply consent to us collecting and using your information for those specific purposes. If we request personal information for marketing purposes, we will explicitly ask for your expressed consent or provide an opportunity to decline. You can withdraw your consent at any time by emailing us at info@flightlevelco.com or mailing us at PO Box 5172 CANNING VALE SOUTH WA 6155.

3. Disclosure

We may disclose your personal information if required by law or if you violate our Terms and Conditions.

4. Third Party Services

We utilize third-party services such as, Stripe, PayPal, Mailchimp, and Google Analytics, for various aspects of our website and store services.

Payments: We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to Stripe and PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe and PayPal Privacy Policy for more details.

5. Security

The security of your personal information is a priority. We implement industry best practices and take reasonable precautions to prevent unauthorized access, disclosure, alteration, or destruction.

6. Cookies

Flight Level Co uses cookies to enhance your browsing experience. By using our website, you agree to the use of cookies in accordance with our Privacy Policy.

7. Age of Consent

By using our site, you confirm that you are of the age of majority in your state or province of residence or that you have given consent for any minor dependents to use this site.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

9. Text Message Marketing

If you provide your phone number, you consent to receive text messages from us, including promotional messages. You can opt-out of receiving these messages at any time by contacting us via email or mail.

Contact Information

If you have any questions about this Privacy Policy or wish to inquire about your personal information, please contact us at info@flightlevelco.com or by mail at PO Box 5172 CANNING VALE SOUTH WA 6155. Our team is here to assist you with any concerns or queries you may have. Your privacy and satisfaction are our top priorities.

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