Returns

RETURNS

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

  • You will be responsible for shipping costs to return the item to us.
  • You will be responsible to pack your return item in a secure package and return it to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@flightlevelco.com. Please note that returns will need to be sent to the following address:
PO Box 5172 , CANNING VALE SOUTH, WA, 6155, Australia

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@flightlevelco.com.

DAMAGED & FAULTY ITEMS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please contact us regarding your return request via email: info@flightlevelco.com

G'day, here's 10% off!
Join our exclusive mailing list for battlers and get 10% off your first order
    SUBSCRIBE