Please note, while we usually process orders very quickly, we can take up to 5 business days to process your order and dispatch it. If you need your order ASAP, be sure to select express shipping and said us an email so we can prioritise it.
AUSTRALIA
STANDARD PARCEL POST
- Price calculated during checkout
- Same state: 2-4 business days from dispatch1
- Interstate: 3-6 business days from dispatch1
EXPRESS SHIPPING
- Same state: 1-2 business days from dispatch2
- Interstate: 1-3 business days from dispatch2
INTERNATIONAL
- Calculated during checkout
- Estimated delivery standard times vary according to destination country & will be confirmed via email. Feel free to reach out if you have any questions.
Inside Australia, we offer free shipping on all orders above $75
As a locally run small business, Flight Level Co takes pride in providing quality customer service.
Most of the time, we use standard trackable shipping via Australia Post for orders within Australia. We also offer express trackable shipping if you would like to receive your order a bit quicker.
Our fulfilment center is located in Perth, Western Australia and the estimated delivery times below are provided to us directly from Australia Post.
[COVID-19] When will I get my order?
Please note, due to the current COVID-19 situation there may be delays in receiving your order. Usually, we aim to get it to you within the time frames above. If you have any concerns please get in touch with us at [email protected]
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
-
- Check your shipping confirmation email for any mistakes in the delivery address
- Check tracking status
- Ask your local post office if they have your package
If the shipping address was correct, and the package wasn’t left at the post office, get in touch with us at [email protected] with your order number.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. You can also enter the order number on the “Order Status” page located at the bottom of the website. If you have any questions about your tracking or shipment, drop us an email.
I received a wrong/damaged product, what should I do?
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
1 While we endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of congestion in our delivery network at the relevant time. All delivery times are based on the number of business days items take to arrive following the day of posting. See delivery times for specific routes.
2 Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth, delivery into the CBD only) and some major centres.
